Programme de retour d'appareil

Options de retour en libre-service

Vous trouverez ci-dessous un exemple de formulaire :

Cliquez sur votre région pour générer un formulaire d'autorisation et une étiquette de retour.

Libre service – Amérique du Nord

Libre service – EMEA

Pour toutes les autres régions, envoyez un e-mail au services client.

Il s'agit d'un outil complémentaire qui n'est pas destiné à remplacer les programmes actuels de retours groupés.

Self-Service Return Instructions

Below is a sample of the form:

Click your region to generate an authorization form and return label.

For all other locations, email Client Services.

Sensitech is currently working on expanding the offering to other regions. Please check back regularly or email Client Services team for more return options and details.

This is a supplemental tool and not meant to replace current bulk returns programs.

Guidelines to use the take-back portal

Our Self Service Prepaid Return Label option is intended for Sensitech time/temperature data collection instruments for renewal and reuse purposes only. Dangerous Goods devices (TempTale Geo LTE Extended, TempTale Eagle 2G Extended, TempTale Geo Ultra Extended & TempTale Geo Ultra Dry Ice Extended) are not eligible for return.

Below please find additional guidance before using generating a label.

• Put your PO# on the label. If you do not have a PO#, please put NA on the label
  • If you are unsure, please email Client Services.
• Minimum quantity required for collection is 20 devices.
• Please do not use this service if you intend to send monitors back to Sensitech for below purposes:
  • Technical Support and troubleshoot
  • Post Calibration testing
  • Monitor Downloads
  • RMA (Example: unused monitors return, monitor exchange, etc.)