We want to extend our appreciation for your support and commitment to our sustainability initiatives. Your decision to support our device takeback program, which prioritizes environmental responsibility, plays a crucial role in our collective effort to protect and preserve our planet. It is customers like you who inspire and drive us to innovate and uphold the highest standards of sustainability.

We are dedicated to further enhancing our sustainability practices and developing new solutions that contribute to a greener future. We are proud to offer Self Service prepaid return labels in selected below selected regions.

Self-Service Return Instructions

Click your region to generate an authorization form and return label.

For all other locations, email Client Services.

Please find battery label information here.

Please note: TempTale Geo LTE Extended, TempTale Eagle 2G Extended, TempTale Geo Ultra Extended & TempTale Geo Ultra Dry Ice Extended are DANGEROUS GOODS and are not eligible for return under this programme.

Guidelines to use the take-back portal

Our Self Service Prepaid Return Label option is intended for Sensitech-branded time/temperature data collection instruments for renewal and reuse purposes only.

Below please find additional guidance before using generating a label.

• Put your PO# on the label. If you do not have a PO#, please put NA on the label
  • If you are unsure, please email Client Services.
• Minimum quantity required for collection is 20 devices.
• Please do not use this service if you intend to send monitors back to Sensitech for below purposes:
  • Technical Support and troubleshoot
  • Post Calibration testing
  • Monitor Downloads
  • RMA (Example: unused monitors return, monitor exchange, etc.)