Responsive support for supply chain visibility
While a purchasing decision is important, it’s what happens after the sale that counts most. The Technical Support Team at Sensitech is a key reason we’ve been an industry leader for more than 25 years. Every customer inquiry is treated with the utmost rigor and attention to detail.
Our Team
Strategically positioned around the world for optimal coverage, Sensitech’s Technical Support staff is backed by an average of 10 years of experience in direct-to-customer support services along with technical backgrounds in networking, software and hardware troubleshooting.
Whether you need help integrating hardware and software into a customer’s environment, troubleshooting PC and/or networking issues, or training system administration for local support, our Technical Support team is here for you.
Our Expertise
- Troubleshooting: hardware, software, computer, networking
- New feature training: highlights, benefits, applicability to your operation for maximum adoption advantage
- Post-validation services: admissible data for claims collection; insurance accepted
- Post-trip testing for data recording validity (mechanical and electric services available)
- Data retrieval services
- Inventory services to support seasonality
Our Availability
Unified email enables Sensitech’s Technical Support Team to provide “follow-the-sun support” globally. To date, 90% of all inquiries are resolved within 24 hours. Our team of experts is available to walk you through a smooth resolution. Simply call your local office or email – either way, you’ll receive the guidance and direction you need.
“Thank you for the outstanding customer service. In a world where good service is less common than true love, it’s certainly a wonderful surprise to find someone as capable as you.”
– Quote from privately held Food Service Brokerage
“ . . . extremely pleased with your response time, thoroughness and attention to detail.”
– Quote from $46B Global Healthcare Leader
